3 FAQ’s Answered For You

FAQ

Does Halski really have a 24/7/365 support team?

The simple answer is yes! There is always a Technical Assistance Center engineer available to help you, day or night every single day of the year. Your business never sleeps so why should we? This endeavor was rolled out in 2018 and has been a huge success. What’s even better is that you will always talk to a Halski employee. Never a foreign call center. Relationships are important to us and we aim to protect the ones we have with our clients by making sure we effectively and efficiently provide solutions.

How can I be sure that Halski will be there when I need them?

If a client is experiencing an issue they just submit a ticket to our Technical Assistance Center, TAC Team. This group of engineers solves over 80% of all client issues. They are equipped with state of the art technology and are readily available to remotely solve each issue that comes through their queue. If they are unable to solve your issue remotely there is no need to worry. We are prepared for that as well. W can deploy engineers on site to ensure that your issue is resolved. There are many ways that we can be there for you from our TAC Team, to Field Services, and even Staff Augmentation.

Why do I need a managed service provider like Halski for my business?

Managed services is a term that refers to the practice of outsourcing your business’s IT needs in order to improve your business operations. Halski essentially takes the place of a full time IT team or supports your IT team. There are many benefits to using a managed service provider such as reducing risk and staying in compliance with security issues, being proactive about your computer network, dramatically reducing or eradicating down time, fast response times, up to date technology, vendor management, and ultimately the ability for you to focus on your business. The Halski difference ensures that you get each of these things as well as a team of engineers that know your employees, your business, and your systems. We are a values based organization and each employee serves each day by four tenets, respect, integrity, a servant’s heart, and excellence. If you choose to use a managed services provider choose Halski Systems

 

Contact us today for more information on how we can serve your business.

 

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